Information We Collect

Running an educational platform means we need certain information to serve you well. Here's what we collect and why it matters:

Information You Provide Directly

When you sign up for courses or contact us, you share details voluntarily. This includes your name, email address, phone number, and billing information. We also keep records of your course progress, assignments you submit, and any messages you send through our platform.

Information Collected Automatically

Like most websites, ours collects some data automatically. This includes your IP address, browser type, device information, and how you interact with our content. We use this to improve the learning experience and fix technical issues.

How We Use Your Information

Every piece of data we collect serves a specific purpose. Here's the breakdown:

We occasionally send marketing emails about new courses or special offerings. You can opt out anytime by clicking the unsubscribe link in any email.

Your Privacy Rights

Under federal law and North Dakota state regulations, you have specific rights regarding your personal information. These aren't just formalities—we take them seriously.

To exercise any of these rights, email us at [email protected] with your request. We'll respond within two weeks and complete most requests within 30 days.

Data Security Measures

Protecting your information is something we invest in continuously. Our security approach combines industry-standard technology with careful internal practices.

Technical Safeguards

• All data transmitted between your device and our servers uses SSL/TLS encryption
• Personal information is stored in encrypted databases with restricted access
• Payment processing happens through PCI-compliant third-party processors—we never store full credit card numbers
• Regular security audits and vulnerability assessments by external experts
• Automatic logout after periods of inactivity to prevent unauthorized access
• Multi-factor authentication available for enhanced account protection

Administrative Safeguards

• Staff access to personal data is limited based on role necessity
• All team members sign confidentiality agreements and complete annual privacy training
• Regular reviews of who has access to what information
• Documented incident response procedures if a breach occurs

Despite our best efforts, no system is 100% secure. If we detect a data breach affecting your information, we'll notify you within 72 hours and explain what happened and what we're doing about it.

Information Sharing and Third Parties

We work with several service providers to run our platform effectively. Here's who sees your information and why:

Service Providers We Use

1. Payment Processors: Handle credit card transactions securely. They receive billing information but don't have access to your course data.
2. Email Services: Send course notifications and updates. They process email addresses and message content but can't use this information for their own purposes.
3. Cloud Hosting: Store course materials and user data on secure servers. Access is encrypted and monitored.
4. Analytics Providers: Help us understand how people use the site. They receive anonymized usage data without personal identifiers.
5. Customer Support Tools: Enable us to respond to your questions efficiently. Support staff see relevant conversation history.

All third-party providers sign data processing agreements that require them to protect your information and use it only for specified purposes. We vet partners carefully before sharing any data.

Legal Requirements

We may disclose information if required by law, subpoena, or court order. This includes cooperating with law enforcement when legally obligated. We'll notify you about such requests unless prohibited from doing so.

Data Retention and Deletion

We don't keep information longer than necessary. Different types of data have different retention schedules:

When retention periods expire, we permanently delete information using secure deletion methods. Backups are purged within 90 days of the original deletion date.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and provide a better experience. Here's what you should know:

Essential Cookies

These keep the site working—things like maintaining your login session and remembering your course progress. You can't disable these without losing basic functionality.

Analytics Cookies

Help us understand which features people use most and where they get stuck. This data is anonymized and used solely for improvement purposes.

Preference Cookies

Remember your settings like video playback speed or interface preferences. Makes things more convenient on return visits.

Most browsers let you control cookie settings. Blocking all cookies will affect site functionality, but you can usually disable analytics while keeping essential ones. Check your browser's help documentation for instructions.

Children's Privacy

Our courses are designed for adults aged 18 and older. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately. We'll delete it within 48 hours.

Some of our beginner courses might appeal to younger learners interested in floristry. If you're under 18, ask a parent or guardian to create an account and supervise your learning.

Changes to This Policy

We update this policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you by email and post a notice on the website for 30 days.

The "Last Updated" date at the top tells you when the current version took effect. We keep previous versions archived—just ask if you want to see them.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account before they become effective.

International Data Transfers

We operate from the United States, and our servers are located here. If you access our platform from outside the U.S., your information will be transferred to and processed in the United States.

U.S. privacy laws may differ from those in your country. By using our services, you acknowledge this transfer. We implement safeguards to protect your information regardless of where it's processed.